Plans & Refund Policy

CookieDoc is sold as monthly plans billed in USD through Stripe. Each plan sets a maximum file size, how many documents you can keep in your library and a monthly allowance of deep answers. Current prices and plan details are shown on the pricing page.

New accounts can try the service on the free plan before subscribing: a limited number of documents, a smaller maximum file size and a limited number of deep answers per document. The current free-plan limits are shown on the pricing page and may be adjusted as capacity changes.

A single document can be unlocked with a one-time payment instead of a monthly plan. The price depends on the file size, and the unlock includes a set number of deep answers for that document. An unlocked document stays in your library for up to one year. Unlocking does not start a subscription and does not renew.

Monthly plans renew automatically until cancelled. You can cancel at any time from the workspace: cancellation stops future renewals, and the plan stays active until the end of the period you already paid for. Payment is settled in USD through Stripe; Stripe may show a local-currency amount at checkout, and the amount shown at checkout is the amount charged. Please pay with the email that matches your CookieDoc account so the plan or unlock can be matched to it.

Refunds are reviewed and handled manually by support. Charges for a period you have already used are generally not refundable, and deep answers already used are not refundable. Duplicate charges or technical failures are reviewed individually. To request a refund, contact support with the payment email, the Stripe receipt or session details and the payment time.

If a payment succeeded but your plan or document unlock did not activate, you were charged twice, or an order could not be matched to your account, contact support in the footer with the payment email, the Stripe session/order details and the payment time. Do not pay twice or resubmit the same order.