Frequently Asked Questions

Here is a topic-indexed list of common questions:

Recharge and auto-crediting email — how points are credited after payment
Paid but points not credited — delayed points and how to verify
What points are and validity — how points are used and consumed
Duplicate charge or refund — refund process and timing
Cannot log in or no email received — login and email verification troubleshooting
File upload or analysis fails — attachment size and format limits

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