Paid but points not credited

Stripe’s payment notification is usually processed within seconds. If you paid but the points have not appeared:

1. Refresh the payment success page or sign in again to check your points.
2. Do not pay again — that would create a duplicate charge.

If the points still have not arrived, contact the support email in the footer with:

• The payment email
• The Stripe session / order ID (you can find it in the payment email)
• The payment time

Support will verify the order in the backend and credit the points manually.